Frequently Asked Questions

Where do you ship?

We ship to all addresses within the United States.

How much is shipping?

Shipping is free on orders of $49 or more. Orders under $49 have a flat $5.99 shipping fee.

How long does delivery take?

Orders are usually processed within 1–2 business days, and you’ll get a tracking number by email once your order ships.

What payment methods do you accept?

We accept major credit and debit cards and PayPal.

Can I return an item?

Unopened products can be returned within 30 days of delivery. See our Refund and Returns Policy for details.

My order arrived damaged. What should I do?

Contact us within 7 days of delivery through our Contact page with your order number and a photo, and we’ll send a replacement or a refund.

Are your products genuine?

Yes. We sell genuine branded products and list each item’s UPC and manufacturer part number on its product page.

Contact us

US Pet Food
65 North Plank Road, Newburgh, NY 12550, USA
Phone: +1 (505) 441-7905
Email: support@us-petfood.com