Refund and Returns Policy

We want you and your pet to be happy with every order.

Returns

  • Unopened products in their original packaging can be returned within 30 days of delivery.
  • For food safety reasons, opened food and treats cannot be returned unless they arrived damaged or defective.
  • To start a return, contact us with your order number. We will send you return instructions.

Damaged or incorrect items

If you received a damaged, expired or incorrect item, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the error was ours.

Questions? Reach us through our Contact page.

Contact us

US Pet Food
65 North Plank Road, Newburgh, NY 12550, USA
Phone: +1 (505) 441-7905
Email: support@us-petfood.com